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Anti‐Spam Policy

In the context of this policy, ‘spam’ means unsolicited, bulk or indiscriminate messages, typically sent for a commercial purpose.

We have a zero‐tolerance spam policy.

1. Spam filtering

Our messaging systems automatically scan all incoming email messages and filter out messages that appear to be spam.

We may also report incoming email as spam. This can result in IP addresses and domain names being blacklisted.

2. Spam filtering issues

No message filtering system is 100% accurate, and from time to time legitimate messages will be filtered out by our systems.

If you believe this has happened to a message you have sent, please advise us by using the contact form on this website.

You can reduce the risk of a message being caught by spam filters by:

(a) sending the message in plain text (instead of, or in addition to, HTML);

(b) removing any message attachments;

(c) avoiding the terminology and text styling typically used by spammers; and

(d) ensuring that your messages are scanned for malware before dispatch.

3. User spam

We provide a facility that enables our clients to send email messages to others.

Clients must not use this facility to send spam, whether or not for a commercial purpose.

Additional terms and conditions concerning the use of the facility are included in our general terms and conditions.

4. Receipt of unwanted messages from us

In the unlikely event that you receive any message from us or sent using our systems that may be considered to be spam, please contact us using the contact form on this website and the matter will be investigated.

5. Changes to this anti‐spam policy

We may amend this anti‐spam policy at any time by publishing a new version on this website.

6. Contact us

Should you have any questions about this anti‐spam policy, please contact us using the contact form on this website.

Version 1, December 2012

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