We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including but not limited to your IP address, browser type and version, operating system, referral source, length of visit, page views, website navigation);
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
(c) information that you provide to us for the purpose of registering with us (including but not limited to your name, company, school or organisation, email address);
(d) information and preferences that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
(e) any other information that you choose to send to us.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both ‘session’ cookies and ‘persistent’ cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We will use the session cookies to: keep track of you whilst you navigate the website; control access to restricted pages and data; prevent fraud and increase website security. We may use the persistent cookies to: enable our website to recognise you when you visit; keep track of your preferences in relation to your use of our website.
Our payment services provider, Worldpay, may also send you cookies.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send you goods purchased via the website, and supply to you services purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non‐marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) send you marketing communications by email relating to our business or the businesses of carefully‐selected third parties which we think may be of interest to you, where you have specifically agreed to this (and you can inform us at any time if you no longer require marketing communications);
(i) deal with enquiries and complaints made by or about you relating to the website;
(j) keep the website secure and prevent fraud; and,
(k) verify compliance with the terms and conditions governing the use of the website (including monitoring emails sent through our website where we suspect a breach of our anti‐spam policy).
In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
Information that we collect will be stored and processed on servers based in the United Kingdom.
Information which you provide will not be transferred to countries outside the United Kingdom without your prior permission.
Some services we provide allow you to publish information that you submit on the internet and this information may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on secure (password‐ and firewall‐protected) servers.
All financial transactions entered into via the website will be protected by encryption technology.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and other login details confidential. We will not ask you for your password (except when you log in to the website).
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
(a) the payment of a fee (currently GBP 10); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, and we will provide you with an opportunity to subsequently opt out of the use of your personal information for marketing purposes.
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Please let us know if the personal information which we hold about you needs to be corrected or updated. You can do this using the contact form on the website.
Version 1, December 2012